Frequently Asked Questions

Standard shipping typically takes 3-7 business days for domestic deliveries and 7-14 business days for international shipments. Exact delivery times depend on origin, destination, and customs clearance for international orders. We also offer express options for faster delivery.

Yes! All shipments include real-time GPS tracking. You'll receive a unique tracking number via email once your shipment is processed. Track your package 24/7 through our website, mobile app, or by calling our customer service team. You'll also receive automatic updates via SMS and email.

Standard parcels can be up to 70 lbs (32 kg) with maximum dimensions of 108 inches (274 cm) in combined length and girth. For heavier or oversized cargo, we offer freight services with no upper limit. Contact our team for custom solutions for large or specialty shipments.

Shipping costs are based on package weight, dimensions, origin and destination, and service level (standard, express, etc.). We use dimensional weight pricing for larger packages. Use our online calculator for instant quotes, or contact us for volume discounts and customized pricing for regular shipments.

We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, bank transfers, and business checks. Corporate accounts can apply for net-30 payment terms. All online payments are processed securely through encrypted connections.

Yes! We offer tiered volume discounts for businesses shipping regularly. Discounts start at 10+ shipments per month and increase with volume. Enterprise customers receive custom pricing and dedicated account management. Contact our sales team for a personalized quote.

We ship to over 150 countries worldwide. Our network covers North America, Europe, Asia-Pacific, Middle East, Africa, and Latin America. Some remote locations may have extended delivery times. Check our coverage map or contact us to confirm service availability to your destination.

International shipments may be subject to customs duties and taxes determined by the destination country. Our customs brokerage team handles all documentation and clearance. You'll be notified of any duties before shipment. We offer DDP (Delivered Duty Paid) service where we handle all fees on your behalf for seamless delivery.

All shipments include basic liability coverage up to $100. Additional insurance is available for valuable items at a rate of $1 per $100 of declared value. We recommend insuring items over $100 in value. Insurance must be purchased at time of shipment.

We take every precaution to ensure safe delivery, but if damage or loss occurs, file a claim within 30 days. Claims are processed within 5-10 business days. Keep all packaging materials for damage claims. Our dedicated claims team will guide you through the process and ensure fair resolution.